Refund Policy – Telli Fashion
Effective Date: May 01, 2025
Thank you for shopping with Telli Fashion, a brand operated by ELVES INTERNATIONAL INC. We take pride in the quality of our products and aim to provide our customers with a seamless and satisfying shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
- Your request must be made within 14 calendar days from the date of delivery.
- The item must be unused, undamaged, and returned in its original packaging.
- Proof of purchase (receipt or order confirmation) must be provided.
2. Non-Refundable Items
Please note that the following items are not eligible for refunds:
- Custom or personalized products
- Perishable goods
- Digital downloads
- Final sale or clearance items
3. How to Request a Refund
To initiate a refund request, please contact us at:
📧 Email: info@tellifashion.com
📞 Phone: +1 773 732 0836
🏢 Mailing Address:
Telli Fashion (operated by ELVES INTERNATIONAL INC.)
6600 South Braniard Ave. N:204
Countryside, Illinois, USA
ZIP: 60525
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 7–10 business days.
4. Return Shipping
- Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., wrong or defective item).
- We recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 3 days of delivery. Include clear photos of the product and packaging. We will review the case and may offer a replacement or full refund.
6. Contact Us
If you have any questions about our refund policy, feel free to reach out:
🌐 Website: https://tellifashion.com
📧 Email: info@tellifashion.com
📞 Phone: +1 773 732 0836